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Service Operations
This paper discusses service operations. Puts in the simplest terms, services are deeds, processes and performances. Relying on the simple broad definition of services, it quickly becomes apparent that not only service businessmen produce services but they are also an integral part of many manufactured goods producers. The term's satisfaction and quality are used interchangeably. While they have certain things in common satisfaction is generally viewed as a broader concept while service quality assessment focuses specifically on dimensions of service. Based on this view service quality is a component of customer satisfaction.
